1. Scope of this Privacy Statement

This Privacy Statement describes the following:

• The types of personal information we collect and how we collect it.
• How we use and process your personal information.
• The circumstances under which we may share your personal information.
• Your choices regarding the collection, use, and sharing of your personal information.
• How you can access, update, and manage your personal information.

2. Collection of Personal Information

We collect personal information through the following methods:

Directly from You: When you create an account, make a booking, list a property, sign up as a caretaker or otherwise engage with our services, you voluntarily provide us with personal details such as your name, contact information, payment details, and other relevant data.

Automatically Through Technology: When you use our platform, we may automatically collect certain data through cookies, tracking technologies, and analytics tools. This includes browsing activity, device information, and location data (where permitted).

From Third Parties: We may receive personal information from business partners, affiliates, or service providers to enhance our offerings and ensure compliance with legal and security obligations. The information collected helps us to improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

3. Use of Personal Information

Your personal information is used for the following purposes:

Providing and Managing Services: To facilitate bookings, manage accounts, process payments, and enable communications between hosts, guests, and caretakers.

Enhancing User Experience: To analyze trends, improve platform functionality, and tailor services to user preferences.

Marketing and Communications: To send promotional offers, updates, and service-related communications (with the option to opt-out).

Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities and unauthorized access.

Legal Compliance: To comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users. We will only use your sensitive personal information for the purposes for which it was collected.

Lawful bases for processing:
We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below), or (iii) where we have your consent to do so (e.g., sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities.

We may use artificial intelligence, machine learning, and other automated decision-making to enhance your user experience and keep our site safe. For example, we may use it in relation to: the sort order you see on our app, destinations or property recommendations, the content you upload on our site (e.g., images of your properties) to ensure they meet our quality or formatting requirements, and to identify relevant amenities included in your listing. We may also use it for the reviews you share with us to ensure they do not contain identifiable personal information or to assess customer satisfaction, the prevention and detection of breach of our terms and conditions or other fraudulent activities to keep our site safe, our language and dialects within our virtual agents' experience.

Automated decisions may be made by putting your personal information into a system and the decision is calculated using automatic processes. We will not engage in automated decision-making that involves a decision with legal or similarly significant effects solely based on automated processing of personal information, unless you: (1) explicitly consented to the processing, (2) the processing is necessary for entering into a contract, or (3) when otherwise authorized by applicable law. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or contest a decision based solely on automated processing. If you want to know more about your data protection rights, please see the Your Rights and Choices section below.

Other Business Purposes and Compliance

• Conduct surveys, market research, and data analytics.
• Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.
• Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement.
• Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible.
• Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
• Comply with applicable laws, protect our and our users' rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process.
• Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements.
• Operate our business using lawful business purposes and as permitted by law.

Dino Vacation Rentals will be the main company responsible for your Personal Information, known as the controller.

4. Sharing of Personal Information

We may share personal information in the following situations:

With Hosts, Guests, and Caretakers: To facilitate communication and fulfill booking agreements.

With Service Providers: Third-party vendors assisting in payment processing, IT support, marketing, and security. We share personal information with third-parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).

With Business Partners and Affiliates: For joint promotions, analytics, or service enhancements. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.

For Legal Reasons: If required by law, in response to legal requests, or to protect rights, safety, and property. We may disclose your personal information and associated records to enforce our policies; as necessary to satisfy our tax or other regulatory reporting requirements, including the remission of certain taxes in the course of processing payments; or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a subpoena or other legal request, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests.

Corporate transactions: We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Statement.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

The right to access, update, or delete your personal information.
You can access, amend, inquire about deletion of, or update the accuracy of your information at any time by either logging into your account or contacting us via Message Support on the menu page in the app.

The right to opt out of marketing communications.
If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the 'unsubscribe' link in the email. You can also log into your account to change communication settings or contact us via Message Support on the menu page in the app. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe.

The right to request restriction or object to certain processing activities.

The right to data portability where applicable.

The right to request information about the logic involved in our automated decision-making used in our fraud prevention practices and the result of such decisions.

To exercise your rights, please contact us via message support on the menu page in the app.

International Data Transfer
The personal information we process may be accessed from, processed or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.

The servers for our platform are in the United States and our third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries. Our employees may access your personal information from various countries around the world. The transferees of your personal data may also be in countries other than the country in which you reside. We have taken appropriate steps and put safeguards in place to help ensure that any access, processing and/or transfer of your personal information remains protected in accordance with this Privacy Statement and in compliance with applicable data protection law. Such measures provide your personal information with a standard of protection that is at least comparable to that under the equivalent local law in your country, no matter where your data is accessed from, processed and/or transferred to. We will be carrying out periodic risk assessments and implement various technological and organizational measures to ensure compliance with relevant laws on data transfer.

6. Data Security and Retention

We implement robust security measures to protect personal information from unauthorized access, loss, or misuse. Your information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal obligations, and resolve disputes. We will identify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

When we delete your personal information, we use industry standard methods to ensure that any recovery or retrieval of your information is impossible. We may keep residual copies of your personal information in backup systems to protect our systems from malicious loss. This data is inaccessible unless restored, and all unnecessary information will be deleted upon restoration.

The criteria we use to determine our retention periods include:

• The duration of our relationship with you, recent bookings or other transactions you have made on our platform.
• Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us.
• Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations.
• Whether your information is needed for secure backups of our systems.

7. Updates to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in legal requirements, industry standards, or service enhancements. Any significant modifications will be communicated through our platform or directly to affected users.

8. Contact Information

If you have any questions or concerns regarding this Privacy Statement or your personal information, please contact us at:

By using our platform and services, you acknowledge that you have read and understood this Privacy Statement and consent to the collection, use, and sharing of your personal information as described herein.

1. Scope of this Privacy Statement

This Privacy Statement describes the following:

• The types of personal information we collect and how we collect it.
• How we use and process your personal information.
• The circumstances under which we may share your personal information.
• Your choices regarding the collection, use, and sharing of your personal information.
• How you can access, update, and manage your personal information.

2. Collection of Personal Information

We collect personal information through the following methods:

Directly from You: When you create an account, make a booking, list a property, sign up as a caretaker or otherwise engage with our services, you voluntarily provide us with personal details such as your name, contact information, payment details, and other relevant data.

Automatically Through Technology: When you use our platform, we may automatically collect certain data through cookies, tracking technologies, and analytics tools. This includes browsing activity, device information, and location data (where permitted).

From Third Parties: We may receive personal information from business partners, affiliates, or service providers to enhance our offerings and ensure compliance with legal and security obligations. The information collected helps us to improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

3. Use of Personal Information

Your personal information is used for the following purposes:

Providing and Managing Services: To facilitate bookings, manage accounts, process payments, and enable communications between hosts, guests, and caretakers.

Enhancing User Experience: To analyze trends, improve platform functionality, and tailor services to user preferences.

Marketing and Communications: To send promotional offers, updates, and service-related communications (with the option to opt-out).

Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities and unauthorized access.

Legal Compliance: To comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users. We will only use your sensitive personal information for the purposes for which it was collected.

Lawful bases for processing:
We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below), or (iii) where we have your consent to do so (e.g., sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities.

We may use artificial intelligence, machine learning, and other automated decision-making to enhance your user experience and keep our site safe. For example, we may use it in relation to: the sort order you see on our app, destinations or property recommendations, the content you upload on our site (e.g., images of your properties) to ensure they meet our quality or formatting requirements, and to identify relevant amenities included in your listing. We may also use it for the reviews you share with us to ensure they do not contain identifiable personal information or to assess customer satisfaction, the prevention and detection of breach of our terms and conditions or other fraudulent activities to keep our site safe, our language and dialects within our virtual agents' experience.

Automated decisions may be made by putting your personal information into a system and the decision is calculated using automatic processes. We will not engage in automated decision-making that involves a decision with legal or similarly significant effects solely based on automated processing of personal information, unless you: (1) explicitly consented to the processing, (2) the processing is necessary for entering into a contract, or (3) when otherwise authorized by applicable law. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or contest a decision based solely on automated processing. If you want to know more about your data protection rights, please see the Your Rights and Choices section below.

Other Business Purposes and Compliance

• Conduct surveys, market research, and data analytics.
• Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.
• Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement.
• Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible.
• Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
• Comply with applicable laws, protect our and our users' rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process.
• Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements.
• Operate our business using lawful business purposes and as permitted by law.

Dino Vacation Rentals will be the main company responsible for your Personal Information, known as the controller.

4. Sharing of Personal Information

We may share personal information in the following situations:

With Hosts, Guests, and Caretakers: To facilitate communication and fulfill booking agreements.

With Service Providers: Third-party vendors assisting in payment processing, IT support, marketing, and security. We share personal information with third-parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).

With Business Partners and Affiliates: For joint promotions, analytics, or service enhancements. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.

For Legal Reasons: If required by law, in response to legal requests, or to protect rights, safety, and property. We may disclose your personal information and associated records to enforce our policies; as necessary to satisfy our tax or other regulatory reporting requirements, including the remission of certain taxes in the course of processing payments; or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a subpoena or other legal request, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests.

Corporate transactions: We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Statement.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

The right to access, update, or delete your personal information.
You can access, amend, inquire about deletion of, or update the accuracy of your information at any time by either logging into your account or contacting us via Message Support on the menu page in the app.

The right to opt out of marketing communications.
If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the 'unsubscribe' link in the email. You can also log into your account to change communication settings or contact us via Message Support on the menu page in the app. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe.

The right to request restriction or object to certain processing activities.

The right to data portability where applicable.

The right to request information about the logic involved in our automated decision-making used in our fraud prevention practices and the result of such decisions.

To exercise your rights, please contact us via message support on the menu page in the app.

International Data Transfer
The personal information we process may be accessed from, processed or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.

The servers for our platform are in the United States and our third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries. Our employees may access your personal information from various countries around the world. The transferees of your personal data may also be in countries other than the country in which you reside. We have taken appropriate steps and put safeguards in place to help ensure that any access, processing and/or transfer of your personal information remains protected in accordance with this Privacy Statement and in compliance with applicable data protection law. Such measures provide your personal information with a standard of protection that is at least comparable to that under the equivalent local law in your country, no matter where your data is accessed from, processed and/or transferred to. We will be carrying out periodic risk assessments and implement various technological and organizational measures to ensure compliance with relevant laws on data transfer.

6. Data Security and Retention

We implement robust security measures to protect personal information from unauthorized access, loss, or misuse. Your information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal obligations, and resolve disputes. We will identify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

When we delete your personal information, we use industry standard methods to ensure that any recovery or retrieval of your information is impossible. We may keep residual copies of your personal information in backup systems to protect our systems from malicious loss. This data is inaccessible unless restored, and all unnecessary information will be deleted upon restoration.

The criteria we use to determine our retention periods include:

• The duration of our relationship with you, recent bookings or other transactions you have made on our platform.
• Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us.
• Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations.
• Whether your information is needed for secure backups of our systems.

7. Updates to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in legal requirements, industry standards, or service enhancements. Any significant modifications will be communicated through our platform or directly to affected users.

8. Contact Information

If you have any questions or concerns regarding this Privacy Statement or your personal information, please contact us at:

By using our platform and services, you acknowledge that you have read and understood this Privacy Statement and consent to the collection, use, and sharing of your personal information as described herein.